Help

The Bank is a system that allows players to acquire Maanas (without having to wait for the next day!) or Gold Coins.



This is a paid service: you will spend real money to purchase Maanas and Gold Coins at the Bank.







The prices shown are for the country you are currently, physically located in. Therefore, if you are visiting another country, you will see the prices of the country you are currently in.

It can happen that certain transactions take longer to be credited to your account. The waiting time may be affected by an overload in the games' servers, or by a problem on the side of the payment provider.





If you have not received the items you purchased after 30 minutes or 1 hour, try logging-out of your account and then logging back in to see if it is a display problem.





After you have done this and you still don't see your purchased items, please contact support at Beemov by using the form at the bottom of the page.



Upon receipt of your request, our dedicated support team will respond to you as quickly as possible.



If you would like to include an image, please add an image link to your message, as the Beemoov support team cannot process attachments.

If you have used a mobile phone for a transaction and you did not receive a code, please contact the customer service of the payment provided you used (Mobiyo or OneBip).  The Beemoov support team cannot provide assistance since the problem does not lie within Moonlight Lovers.



• To contact Mobiyo (SMS+, Telephone, Mobile) : customer-support@mobiyo.com

• To contact OneBip (English website): https://selfcare.onebip.com/login



Be sure to include the following information:

- The telephone number that you used to send the SMS. 

- The content of the text you have written in the SMS.

- The number you send your SMS to.

- The time and date, as precisely as possible, that you sent the SMS.

If you realize that you have made an error in your purchase at the Bank (for example: you bought 200 Pieces of Gold instead of 200 Maana), the support team at Beemoov is able to help you only if the purchased items have not been used.



If the items have not been used and you wish to return them, please send use the contact form below and include the method of payment used, as well as the date and time of purchase. Beemoov's team of dedicated support agents will examine your request.



If you would like to include an image, please add an image link to your message, as the Beemoov support team cannot process attachments.

For all other problems concerning the Bank, please contact us using the form below.



Please include the maximum amount of information possible so that our dedicated support agents can better respond to your concern.



If you would like to include an image, please add an image link to your message, as Beemoov support cannot process attachments.