I come from the Polish server and I really hope that they'll be able to retrieve most if not all of the data, a lot of money has been spent on my account and i'm sure I wouldn't play Eldarya anymore if I had to start it all over, with no event-exclusive clothes, pets, illustrations etc.

I do have an idea tho, in case they fail to retrieve the accounts/ items, they could make a shop with all event items/pets/illustrations for free so people would get all their lost items (and i don't think beemoov would lose much from it, since players have already spent money/maana on those things once in the past, and after they have bought all stuff they wanted, they'd continue on with the game as if nothing happened, with new events and episodes on the way).

The only problem would be confirming which players have paid for the extra bank outfits but I do hope they store such details somewhere else than their servers and backups and if not, they could save some job for themselves and give all outfits that came out so far,for everyone to get.

Of course with new items that bees create later, that wouldn't be the case and they would cost as much as they usually would

that's just my idea

VillJess wrote

The only problem would be confirming which players have paid for the extra bank outfits but I do hope they store such details somewhere else than their servers and backups and if not, they could save some job for themselves and give all outfits that came out so far,for everyone to get.

I think they have a payment receipt throughout the years, like I do for credit card and etc.... I come from the French server and spent a lot of money on special items so I find that your idea is good for a shop with all the items where we would be able to buy them. However, it is crucial that we have at least the amount of maanas we bought with real money but also along with the days of game too... I wonder if they have a record of the « age » of players, in terms of days where they connected on the website...

If that is the case, then maybe we have a solution after all !

VillJess wrote

I do have an idea tho, in case they fail to retrieve the accounts/ items, they could make a shop with all event items/pets/illustrations for free so people would get all their lost items

That would be great. A lot if items would be gone if we could not buy them.

This would be golden oportunity for players who started leater.

the roof, the roof, the roof is on fire

Merody wrote

VillJess wrote

I do have an idea tho, in case they fail to retrieve the accounts/ items, they could make a shop with all event items/pets/illustrations for free so people would get all their lost items

That would be great. A lot if items would be gone if we could not buy them.

This would be golden oportunity for players who started leater.

For me, as an old European player, the most important thing if I lost my account would be a possibility of playing with a strong companion from the beginning. I cannot imagine starting again with Corko after I had Blobbiathan, Fenrisulfr and Jeanylotte. Iwould love to have them back even if it means hatching them again. I hope it will be possible.

Last edited by nisha1991 (04/02/2021 at 18:17)

I'm so sad about what happened with European servers...
My main account is on the Russian server and another is on France. I really hope that it will be possible to recover the data. And if not.. I don't think it will be possible to compensate for spent time and effort, which took 4 years playing Eldarya

Last edited by Myori (04/03/2021 at 06:05)

Last edited by Shiroo_ (04/03/2021 at 08:02)

ChristaLenz wrote

I really hope we can get back our accounts on European servers.

They already confirmed the loss of all accounts.

Last edited by Amaelia (04/07/2021 at 15:51)

Amaelia wrote

When and where? And why didn't they tell anything here on this server? Also, I look at the Facebook page of the Hungarian server every day, and the last post is from 2 April saying they still didn't have answers.

On facebook and Instagram
April 6th on facebook
April 7th

They are taking drastic measurements since they don't know for sure if the data is completely lost (I can't say is confirmed, they are assuming the data is not recoverable and OVH has not delivered concrete news and they need to put the servers back online) so the servers will be back from scratch and the episodes would be available only in english and french.

Still is not sure how much of a compensation we gonna get back.

Last edited by Amaelia (04/08/2021 at 05:56)

I've read the news and I am quite worried. I don't know if I understand it all well but it seems to me there are going to be only two versions of Origins: in English and French. What about people who are already registered on American server?

On Polish server I had 13,000 maanas, many items and pets. Most of these I got thanks to my patience, not real money. I have an account on American server with the same e-mail and password that I had on Polish server, but almost haven't used it until 2 weeks ago (only for 1 or 2 events in the past). I remember that we cannot have 2 accounts on the same server, and I don't speak French, so what should I do to have a recompensation?

Or maybe there are going to be new accounts on Polish server and I got the message wrong?

Last edited by nisha1991 (04/08/2021 at 14:37)

Last edited by Amaelia (04/08/2021 at 14:53)

Amaelia wrote

There is one thing that's been bugging me since I read the news. Will those Antique coins be available only on the European servers, or on the English and Brazilian servers as well?

Oh, I didn't know this server crashed and burned too. Why they should compensate on this server (for example) when nobody was affected here?.

This is a extraordinary and delicate situation and I don't find anything funny or thrilling about re-starting from scratch. If not that I'm against people having the chance to get things they missed out, but beemoov is not doing this for giggles and fun, so it feels really inappropriate, opportunistic and lacking of empathy to ask this kind of things, in a moment when people lost everything and are mourning.

That's also why this "antique coin" BS don't equal maanas and can't be used in new era, Beemoov knows how people is and how are going to ride on this, is really sad to see people saying they lost big amounts of maana and they can't recover that because Beemoov is not accepting screenshots as proof (unless is maana you bought and have the receipts). Also, while we already know how much of antique coins we are getting, we don't know the prices of the shop and I'm very esceptic, players maybe can't recover everything they lost to 100%, I would be very surprised if is the opposite case.

HeartKiller wrote

Amaelia wrote

There is one thing that's been bugging me since I read the news. Will those Antique coins be available only on the European servers, or on the English and Brazilian servers as well?

Oh, I didn't know this server crashed and burned too. Why they should compensate on this server (for example) when nobody was affected here?.

This is a extraordinary and delicate situation and I don't find anything funny or thrilling about re-starting from scratch. If not that I'm against people having the chance to get things they missed out, but beemoov is not doing this for giggles and fun, so it feels really inappropriate, opportunistic and lacking of empathy to ask this kind of things, in a moment when people lost everything and are mourning.

That's also why this "antique coin" BS don't equal maanas and can't be used in new era, Beemoov knows how people is and how are going to ride on this, is really sad to see people saying they lost big amounts of maana and they can't recover that because Beemoov is not accepting screenshots as proof (unless is maana you bought and have the receipts). Also, while we already know how much of antique coins we are getting, we don't know the prices of the shop and I'm very esceptic, players maybe can't recover everything they lost to 100%, I would be very surprised if is the opposite case.

I'm with you on this. We are not the ones who lost everything. We weren't affected at all besides the Easter event and the new episode being delayed, but that's nothing really compared to what other people are going through right now. And honestly, if the situation was the other way around, I'd be pretty pissed if there were people trying to benefit from my situation. All I hope is that Beemoov is generous enough with the antique coins so that the players from other servers get at least the majority of the things that they lost.

Last edited by Evelina (04/09/2021 at 04:05)

Well, great.
It seems all is lost and even if I register to the French server again I will start with 1000 mana and 100 gold coins.
All of those years (since 2014) of saving up mana to 100k to go back down to 1000 mana won't be enough for half an episode.. It really hurts.

They said something about a shop and players being able to buy old items, event illustrations, monthly wins, etc. (though I have no idea until which year).
I wonder how that will go.
I've only seen angry comments about not being able to even get one item of one color they used to have back for free.
It really makes one not want to register over there again.

The only thing that might work is the receipt plan for bankers yet that won't work 100% either. I think players who use PayPal will have the best chances to get their earnings back.

Last edited by ChristaLenz (04/09/2021 at 05:24)

HeartKiller wrote

This is a extraordinary and delicate situation and I don't find anything funny or thrilling about re-starting from scratch. If not that I'm against people having the chance to get things they missed out, but beemoov is not doing this for giggles and fun, so it feels really inappropriate, opportunistic and lacking of empathy to ask this kind of things, in a moment when people lost everything and are mourning.

Last edited by Amaelia (04/09/2021 at 10:27)

There being a difference between demanding the same thing for this server and simply asking for information doesn't mean your question wasn't rude and out of place. The new currency is a way to compensate for the loss of all accounts on the European servers, an attempt of bringing back their users - without even reassuring us that this is never gonna happen again lmao. Neither the Brazilian nor the American versions have suffered anything like that (the new episode and the event being postponed are anything but a mere, temporary discomfort that pales in comparison), so I think we can agree that there's actually nothing to compensate for.
Instead of focusing on the "unfairness" of new players getting time-limited items for free, I believe you should instead feel sorry for those players who have invested hundreds, maybe even thousands of dollars into their accounts, only for Beemoov to lose everything.
Not to mention nothing is keeping you from making a fresh new account on the other servers and benefit from the situation as well.

HeartKiller wrote

Amaelia wrote

There is one thing that's been bugging me since I read the news. Will those Antique coins be available only on the European servers, or on the English and Brazilian servers as well?

Oh, I didn't know this server crashed and burned too. Why they should compensate on this server (for example) when nobody was affected here?.

This is a extraordinary and delicate situation and I don't find anything funny or thrilling about re-starting from scratch. If not that I'm against people having the chance to get things they missed out, but beemoov is not doing this for giggles and fun, so it feels really inappropriate, opportunistic and lacking of empathy to ask this kind of things, in a moment when people lost everything and are mourning.

That's also why this "antique coin" BS don't equal maanas and can't be used in new era, Beemoov knows how people is and how are going to ride on this, is really sad to see people saying they lost big amounts of maana and they can't recover that because Beemoov is not accepting screenshots as proof (unless is maana you bought and have the receipts). Also, while we already know how much of antique coins we are getting, we don't know the prices of the shop and I'm very esceptic, players maybe can't recover everything they lost to 100%, I would be very surprised if is the opposite case.

If you want a reason for why USA and Brazilian servers should be considered, it's actually because we're still missing several items from the first two years of release that only France got (or, when brought here, were in incredibly limited capacity like how the Valuret was handled) that now everyone else will be able to get even when all but France's server also never had access to them prior.

I think if they did bring it over, we should get significantly less coins to just cover stuff we've missed, but we ARE missing content as some of it never got released here. Or were done in a way that was nearly impossible here (Such as the Japan Expo items-- I found a way to get them myself, but I know most people did not have that opportunity).

I don't think someone asking is lack of empathy. I feel awful for what happened to the European servers and the French server was my second most-played, even made before this one. While I had this as a back-up, I still spent a lot of money and time on that account too.
When it comes down to it though, none of the servers are connected so even if other servers did get them, it wouldn't have any negative effect on the other servers.
Similarly, while I personally had no issue with the delay of Episode 4 (and to be honest, Episode 3 annoyed me so much I haven't even decided I'll play it), some people clearly did and that may also cause Beemoov to lose users which honestly, the antique coins could be something to help placate them and keep them around/get them back. I don't agree with the impatience and lack of empathy a lot of that demand had, but Beemoov is a business and it'd be an easy way to give something for people's "patience".

I will say my biggest issue with the Maana amount is that they really should've at least given people enough to finish the first 3-4 episodes of ANE, but 1,000 Maaana won't even really put in a dent. And not everyone paid in a way that has easy receipts to grab for getting stuff back either.

I'm not looking forward to replaying all of Season 1 of Eldarya on my French account (to be honest, I'm not even 100% sure I want to considering how little ANE even cares >< And some of it was SO frustrating to play through) and I'm worried maybe I won't be able to get all my stuff.
At the same time though, wow would it be nice to actually be able to have all the stuff I had on my French account that was exclusive there actually on here too.

Hi, I'd like to ask for your help to decipher together how Beemoov is planning to restart the european servers.
I get my information from translating the french facebook posts with google translate to english... that's why I want you to correct me if I'm mistaken.

1)They plan to restart 12 april, next monday
2)We have to reregister
3)We receive upon creating a new account 1000maana and 100 gold, which is practically nothing (I accumulated with minigames and patience 10.000 maana on my italian account, aiming for future events and the new outfits in the shop; and during this month I should have been able to accumulate other 4000; and I had 300~ gold, mainly from past contests, just never could decide how should I spend them)
4)We receive an unspecified amount of "ancient coins" with which we could purchase clothes, companions illustrations etc. from a special shops which will contain items from The Origins and the last two events (This point is the most vague for me. I can't even guess how useful this would be until we don't know the amount and prices, but allow me to say that I'm a bit skeptical.)
5)After the first flood of negative comments they promised to give us a legendary companion with incubator
6)There wasn't a definite announcement that our data is lost, Beemoov decided to reopen the site because they didn't recieve any information from their partner for long and they (that's natural at least) want to earn money (If I really get this point right, it means that the two companies couldn't communicate with each other properly which is very unprofessional if you ask me)
7)It's probably just an oversensitive misconception of mine due to the linguistic barrier, but I thought that compensation was giving someone something more to make them forget the suffered inconveniences, so I don't really get why Beemoov speaks about compensation when they don't even plan to reimburse fully what we've lost.

So, I'd really appreciate if you (especially if you speak french) could clarify things for me, because due to the twofold linguistic barrier I could have misunderstood everything.
This post isn't a lament yet just a plea for precise information.

@Malva

I totally understand you

We have no (at least to my current knowledge) informations about lost objects.


That what we would get when registering is practically nothing.
   Some people had event 100 000 mana or even more on lost accounts.

We do not knows if we could even get this ancient coins after spending the amount we get.
   Would we get some by playing games or logging every day?

Or would we need to buy them with real life money just to get back what we lost?

Old items would be avaible only for limited time?
   So if this time is short I would need massive amount od mana or ancient coins in short amount od time to get stuff I once get by spending massive amount of time on game.

That means recharge.

What about animated objects? Or the items wich were available only by making recharge?
   Would they even be available?

Would people need to spend money again to get what they already buy once?

What about market? Would I once again need to wait till I reach episode 8 (Don't remember exactly with one was required)?
    It could take months without paying for mana.


There is too much questions without answers.

That what they proposing us now (Basic on my current knowledge and forum comments) is not recompensation but telling us to start from the scratch once again.

Last edited by Merody (04/10/2021 at 08:26)

Rayden wrote

There being a difference between demanding the same thing for this server and simply asking for information doesn't mean your question wasn't rude and out of place. The new currency is a way to compensate for the loss of all accounts on the European servers, an attempt of bringing back their users - without even reassuring us that this is never gonna happen again lmao. Neither the Brazilian nor the American versions have suffered anything like that (the new episode and the event being postponed are anything but a mere, temporary discomfort that pales in comparison), so I think we can agree that there's actually nothing to compensate for.
Instead of focusing on the "unfairness" of new players getting time-limited items for free, I believe you should instead feel sorry for those players who have invested hundreds, maybe even thousands of dollars into their accounts, only for Beemoov to lose everything.
Not to mention nothing is keeping you from making a fresh new account on the other servers and benefit from the situation as well.